What this means for you

Your privacy matters, especially during this difficult time. This policy explains how we protect your information when you use our text support service.

Information we collect

When you text us: Your phone number and the messages you send

During support calls: Basic family information to help us serve you better

Health check-ins: Your responses to wellness questions (like sleep, mood, stress levels)

Support coordination: Details about practical help we provide (like meal delivery addresses)

How we use your information

• To provide you with personalized support and care
• To connect you with your assigned guide
• To coordinate practical help (groceries, appointments, etc.)
• To monitor your wellbeing and ensure you're getting appropriate care
• To connect you with grief circles and community support

Who we share information with

Your care team: Your assigned guide and clinical staff who support your family

Emergency situations: If we're concerned about immediate safety, we may contact emergency services or designated emergency contacts

Service providers: Trusted partners who help with practical support (like grocery delivery) - they only get the minimum information needed

We never share your information for marketing or sell it to anyone.

Your rights

Stop anytime: Stop our services at any time

See your information: Ask us what information we have about you

Delete your information: Request that we remove your data from our systems

Correct information: Let us know if something is wrong and we'll fix it

How we protect your data

• All messages are encrypted
• Our staff are trained on privacy and confidentiality
• We follow healthcare privacy standards
• We keep information only as long as needed to support you

Questions?

Text us "privacy" or email wave@nurturing.studio