What this service is

nurturing studio provides support to families going through difficult times. We offer practical help, emotional support, community connections, and wellness monitoring through text messaging, phone calls, and online resources.

This is not emergency mental health care or medical treatment. If you're having thoughts of self-harm or need immediate help, please call 988 (Suicide & Crisis Lifeline) or 911.

How to use our service

Getting started: Text us to begin receiving support. We'll connect you with a trained guide who will work with your family.

Appropriate use: Our service is for families dealing with grief, loss, or serious illness. We're here to support you, your family, and your close friends.

What we expect: Please be respectful to our staff and other families in group settings. We understand you're going through an incredibly difficult time, and we're here to help.

What we provide

• A dedicated guide for up to 18 months
• Practical help with daily tasks
• Connection to grief support circles
• Wellness check-ins and monitoring
• Educational resources for your support network
• Coordination with other care providers when needed

What we don't provide

• Emergency mental health crisis intervention
• Medical diagnosis or treatment
• Legal advice
• Financial services beyond coordination help
• 24/7 immediate response (though we aim to respond quickly)

Important limitations

Not medical care: Our guides are trained support professionals, but this service doesn't replace therapy, medical care, or psychiatric treatment.

Emergency situations: If we believe you're in immediate danger, we may contact emergency services or your emergency contacts.

Service availability: We aim to be responsive, but we're not available 24/7 for immediate crisis response.

No guarantees: While we're committed to supporting you, we can't guarantee specific outcomes or that our support will prevent all difficulties.

Your responsibilities

• Provide accurate information when it affects your safety or care
• Let us know if your contact information changes
• Tell us if you no longer want our services
• Be respectful to staff and other families
• Use emergency services (911) for immediate safety concerns

How to stop using our service

Text us anytime to end all communication. You can also tell your guide directly. There's no penalty for stopping, and you can restart later if you change your mind.

Changes to service

We may need to update these terms or our services. We'll let you know about significant changes that affect you.

Your information

See our Privacy Policy for how we handle your personal information. By using our service, you agree to both these Terms and our Privacy Policy.

Legal stuff

Where these terms apply: San Francisco, California

If something goes wrong: We'll work with you to resolve any issues. For serious disputes, we may need to use mediation or arbitration rather than court proceedings.

Service interruptions: Sometimes technology fails or we need to pause services. We'll do our best to minimize disruptions and let you know if something affects your care.

Questions?

Text us "terms" or email wave@nurturing.studio